Brazilian High Quality Hair Extensions

Every price is provided inclusive of VAT. Over and above the price of the product there may be additional costs for payment and delivery depending on which method you choose. Information regarding prices, terms of delivery and payment methods are clearly shown at check-out. The total sum to be paid will clearly be shown before you agree your order or agree the amount to be paid. Campaigns or price reductions will be applied either to the product or by giving a product code at check-out. Our campaigns and offers are valid as long as stocks last or until a given end date.

At checkout you can choose the delivery method that is available for your region and see which delivery times apply. We strive to have all our items in stock. Should a product not be available for immediate delivery it will be clearly stated beside the product and at check out. If any items from your order are unable to be delivered immediately, please contact us for part delivery or help in finding an alternative product. Should we be unable to fulfil the agreed delivery date then we will contact you. Should the package not arrive please inform us within 14 days of the order date. You can cancel your purchase at no cost if we do not meet the terms of delivery. Your package may be delayed during national holidays, festivals or transport disruptions. Note that changes in delivery may occur during the weekends. For countries outside the South America and EU there may be additional local charges such as taxes and customs fees to be paid by the customer.

Every price is provided inclusive of VAT. Over and above the price of the product there may be additional costs for payment and delivery depending on which method you choose. Information regarding prices, terms of delivery and payment methods are clearly shown at check-out. The total sum to be paid will clearly be shown before you agree your order or agree the amount to be paid. Campaigns or price reductions will be applied either to the product or by giving a product code at check-out. Our campaigns and offers are valid as long as stocks last or until a given end date.

After purchasing your items an order acknowledgement will be sent to you. Please read though it carefully and ensure that all details are correct. When your order is ready to be delivered from our warehouse you will also receive a delivery acknowledgement to the email address that you have registered at checkout. Would you like help in choosing the best delivery method or help in tracking your package? Contact customer services, we will be happy to help you.

England: 5-7 working days. The rest of the EU: 6-8 working days. Outside the EU: Delivery times vary depending on which country the package is going to. Normally packages are posted through your letterbox as standard mail. Bulky packages will be sent to your nearest Post Office where you can fetch it later. UPS EXPRESS 2-3 WORKING DAYS All orders placed and paid for Monday to Friday before 2pm local time (GMT+1) will be sent the same day. Countries covered: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Holland, Poland, Spain, Great Britain (UK), and Switzerland. Delivery to countries other than those listed above is 2-4 working days (UPS). Variations may occur when delivering to remote locations or due to national holidays.

At Cam natural Hair our aim is to make sure that you the consumer feel secure purchasing goods from us, therefore we provide you with the possibility to return or exchange your goods or have a refund if the product is faulty. If you wish to cancel or return your order, please notify us in writing within 14 days. This is done using the returns form or by e-mail. You the customer are responsible for all shipping costs incurred when returning or exchanging goods as well as being responsible for any diminished value due to handling the products more than is necessary for determining the product's character and form. If you have received an item from a campaign and you wish to return/exchange goods, then the total sum of your order still needs to be greater than the required value or number of goods for receiving the campaign product. If the value/number of goods is less then you shall be debited for the campaign product that you have already received. This does not include delivery costs or free gifts. Customers wishing to obtain a refund should please note the following: you must always return the entire product (all packages) in order for us to give you full refund. Unfortunately, we cannot be responsible for costs in connection with hair attachment.

All returns must be submitted as follows: Pack the product well in the same package/bag it came in. Or use your own packaging/box. Use our pre-printed return form. You can print it here: return form. Please return the completed form along with your order to CAM NATURAL HAIR, Rua Padre Anchieta 180 São Domingos, Niteroi Rio de Janeiro CEP: 24210-050.BRAZIL . Submit the package at the nearest Post Office. Keep the receipt.

Complaints must be made within a reasonable time after the product has been put into use. If your product is faulty then the entire product should be returned to us. Please attach a full description of the fault. The item is then analysed by our warranty department who will contact you via email when the matter has been investigated. Follow these steps: Pack the items in the same package/bag it came in. Or use your own packaging/box. Print out the claim form. Include a full description of the fault. Send the claim form along with all the goods / items you wish to have refunded, and the receipt for the return shipping, to: CAM NATURAL HAIR, Rua Padre Anchieta 180 São Domingos, Niteroi Submit the package at the nearest Post Office.